Welcome

Thanks so much for stopping by! I appreciate your interest and if you choose to do some shopping with me, I'll do as much as I can to make your experience a great one! I strive to use excellent materials and techniques and am happy to explain and describe what I do as much as possible--if something isn't clear, please contact me directly.

Unless noted otherwise, silver metal used (wire, findings, beads) is solid sterling or fine silver--Silver plated findings have been included where needed and where cost is an issue. Gold is 14-20 gold filled with a core of jeweler's brass--by weight, gold filled is 20% gold and is much thicker than plated gold.

I'm so happy for the wonderful customer support I've received here as I enter my ninth year on Etsy. Thank you! I'm always convo-friendly to answer your questions and to hear your comments.

Find out what's behind my studio on Etsy with a peek at my Instagram feed:
https://instagram.com/willoaksstudio/
(copy and paste address into your browser)

My brand new design shop on Society6 @WillOaksStudio features 2-D work applied to prints, home decor, tech cases skins & sleeves & so many fun, useful things.

Legal “fine print”-
Copyright © 2007-2017, Karen Stahlecker AKA WillOaksStudio
WillOaks Studio original designs are not to be re-distributed, copied, imitated, or misappropriated in any way. All Rights Reserved.
All photos belong to Karen Stahlecker and may not be reproduced without permission.

Insider Info--Folks who have purchased from me are added to my Newsletter mailing list and special offers are sent periodically with great deals and advance news of new collections and works!! Drop a convo or a note to me at WillOaksStudio(at)aol.com if you'd like to be added to my "insiders" mailing list or go sign up on my blog!

Payments

Etsy direct checkout or PayPal offer a range of secure payment methods. I reserve the right to cancel your order if payment arrangements are not made within 24 hours of your purchase and I will not ship your order until payment has cleared. Illinois shipping addresses will have local sales tax automatically added to their invoices.

Cancellations are possible within 24 hours or less by contacting me through my shop. Layaway and payment plans can be arranged by contacting me. Special orders are accepted with a minimum of 1/2 deposit when placing the order & the balance is due prior to mailing

Shipping

I ship USPS first class parcel, with delivery confirmation to your address as entered on Etsy during check-out. Postage upgrades to Priority or Express mail are listings that can be added to your order for speedier shipping. USPS tracking codes are sent to you at the time your order is shipped so that you may track the shipment. These are useful in the event an order is waylaid, etc. Please contact me if there is any delivery problem and we'll work with the post office to solve the problem.

If your Etsy address and your PayPal address are different, I will default to your Etsy address. I'm happy to ship gifts from my studio for you. Simply enter the recipient's address and add a "note to seller" with your note for the complimentary gift card I'm happy to include.

Some of my pieces are ready to ship and bespoke pieces are made to order, which can include custom adjustments to sizes or other features, if you contact me to make these arrangements. I will give an estimate on shipping time and will try to keep you updated if there are changes in time needed to create your order. I'll contact you with tracking details and shipping information when your order is on the way.

International orders are shipped via US Mail First Class parcel with customs tickets attached and marked as "merchandise" with the value declared, any duties or taxes are handled by the country of destination & are collected from the shopper. I'm not responsible for delays in shipping or due to customs clearing. Please drop me a note if you have any questions or concerns about shipping.

Refunds

I want you to be thrilled with my pieces and will exchange or refund items returned within 7 days of receipt provided they are in their original, unworn condition. Contact me to confirm return procedure. Returns may require a 3.5% restocking fee and the refund does not include shipping charges. Custom work and bespoke orders are generally not returnable. Please photograph any shipping damages so I can file insurance claim forms.

Additional

Thanks again for visiting and for your interest in my work!!

Karen Stahlecker
WillOaks Studio
Woodstock, Illinois

Frequently Asked Questions

Gift wrapping and packaging

Every piece ordered is sent in my signature packaging-velvet bag or box-with a satin tie & glass bead to embellish. A complimentary gift card-including your personal message-can be included (add info in notes to seller) & I can ship gifts directly to your loved one-use their name & address in "ship to" information.

Wholesale availability

Please contact me directly for information on wholesale or consignment orders and information at willoaksstudio (at) aol.com

Legal imprint